Aero Divinity

Last Updated: September 12, 2026

We want every Aero Divinity order to arrive as expected and in accordance with the Product description.

This policy explains how returns, refunds, replacements and product-related issues are handled for purchases made through the Aero Divinity Website.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.

1. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

We will assist with Products that arrive with a qualifying:

• manufacturing defect;

• misprint or significant print error;

• significant visible quality issue;

• damage;

• incorrect Product, colour or size resulting from an order-fulfillment error; or

• other material issue affecting the Product.

Where a reported issue is confirmed, the available resolution may include a replacement, refund or another remedy applicable to the order.

Minor variations in colour, print appearance, positioning, fabric characteristics or finish that do not materially affect the Product do not necessarily constitute a defect.

2. REPORTING A PROBLEM

If you experience an issue with your order, please contact us as soon as reasonably possible.

Please include:

• your order number;
• a description of the issue; and
• clear photographs showing the Product and the relevant problem.

Additional photographs of the packaging, shipping label or other relevant information may be requested where necessary to assess the claim.

Please do not send a Product back before contacting us and receiving specific return instructions. Products sent to addresses appearing on shipping labels or other documents without prior instructions may not be received or processed through the applicable return procedure.

Claims relating to Product quality or fulfillment issues should generally be submitted within 30 days of the Product Order, subject to any longer period required by applicable law.

3. RETURNS FOR SIZE, COLOUR OR CHANGE OF MIND

We do not generally offer voluntary returns or exchanges where a customer:

• selected the wrong size;

• selected the wrong colour;

• ordered the wrong Product;

• decides that the fit is not suitable;

• no longer wants the Product; or

• changes their mind or preferences after purchase.

Please review the Product description, available measurements and size information carefully before completing your order.

Where applicable law provides otherwise, the applicable statutory rights remain unaffected.

4. RETURN CONDITIONS

Where a return is accepted, the Product should be returned unworn, unaltered and with its original packaging and included materials, where reasonably possible.

Products should be handled with appropriate care while awaiting return.

Where permitted by applicable law, the customer may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to assess the Product.

5. RETURN SHIPPING COSTS

For confirmed defective, damaged or fulfillment-error Products covered by the applicable product support process, customers will not normally be responsible for return shipping costs.

Where a customer exercises a statutory right of withdrawal and applicable law permits the customer to bear the direct cost of returning the Product, those costs are the customer's responsibility.

Where you are responsible for return shipping costs, we strongly recommend using a tracked shipping service and retaining proof of shipment.

Where applicable law permits a refund to be withheld pending receipt of the returned Product or evidence of its shipment, the refund may be processed once the applicable requirement has been satisfied.

No return shipping reimbursement will be provided unless required by applicable law or expressly confirmed as part of the applicable return arrangement.

6. INCORRECT, INCOMPLETE OR UNCOLLECTED DELIVERIES

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered, is returned or requires reshipment because of an incorrect or incomplete address, failure to collect the shipment, refusal of delivery or another circumstance attributable to the customer, any additional shipping or handling costs associated with reshipment may be charged to the customer.

Any available refund or reshipment option will depend on the circumstances of the shipment and the applicable order-support process.

Nothing in this section limits any mandatory consumer rights concerning non-delivery.

7. REFUNDS AND REPLACEMENTS

Approved refunds and replacements are processed through the applicable order and payment system.

Refund processing times may vary depending on the payment method and financial institution.

Where applicable law establishes a specific refund deadline or remedy, that requirement will apply.

Where a refund is provided, it will generally be issued using the original payment method unless another method is agreed and permitted by law.

Where reshipment is requested following an unsuccessful or returned delivery attributable to incorrect or incomplete address information, failure to collect the shipment, or refusal of delivery, any applicable additional shipping costs may be charged before reshipment is arranged.

8. STATUTORY CONSUMER RIGHTS

Where applicable law provides mandatory rights concerning withdrawal, cancellation, returns, refunds, product conformity or other consumer remedies, those rights remain unaffected by this Policy.

Any mandatory rights applicable to the relevant transaction will prevail over any conflicting provision of this Policy.

9. CONTACT

For return, refund or product-related enquiries, please contact:

support@aerodivinity.com

Please include your order number and a clear description of the issue.