SHIPPING POLICY
Last Updated: September 12, 2026
Aero Divinity ships internationally to destinations available through the checkout.
Shipping availability, costs, delivery estimates and available options may vary depending on the Product and destination.
1. SHIPPING DESTINATIONS
A destination may be unavailable for a particular Product or at a particular time due to shipping, fulfillment, regulatory or other operational restrictions.
The destinations available through the checkout are the applicable destinations for which orders can currently be placed.
We may restrict or suspend shipping to particular destinations where necessary due to legal, regulatory, carrier or operational requirements.
2. SHIPPING COSTS
Shipping costs are calculated automatically at checkout based on the order and destination.
The applicable shipping cost will be displayed before you complete your purchase.
Free standard shipping is available automatically on eligible orders of $100 USD or more, subject to the destination, Products in the order and any other conditions displayed at checkout.
Shipping charges and free-shipping eligibility may be changed from time to time for future orders.
3. TAXES, DUTIES AND IMPORT CHARGES
Applicable taxes are calculated and displayed at checkout according to the destination and applicable requirements.
Depending on the destination and shipping route, customs duties, import taxes or other import-related charges may be collected at checkout or may become payable upon import or delivery.
Where such charges are not collected at checkout, they may be the responsibility of the recipient in accordance with the laws and procedures applicable to the destination.
Customers are responsible for complying with any applicable import requirements in their destination country.
4. DELIVERY ESTIMATES
Estimated delivery information is displayed at checkout before purchase.
Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise or required by applicable law.
Actual delivery times may vary depending on the destination, carrier, fulfillment arrangements and other circumstances affecting the shipment.
We recommend reviewing the delivery estimate displayed at checkout before completing your order.
5. TRACKING
Where tracking is available, tracking information will generally be provided by email once the order has shipped.
Tracking information may take some time to become active or update after shipment.
Tracking updates may also temporarily stop or be delayed when a shipment is transferred between carriers or during other stages of international delivery.
The tracking information provided by the carrier is the most current available information regarding the shipment.
6. DELIVERY DELAYS
Delivery estimates may be affected by circumstances including carrier delays, customs procedures, severe weather, strikes, public holidays, operational disruptions, incorrect or incomplete delivery information and other events outside our reasonable control.
Such circumstances may result in delivery occurring later than the original estimate.
Nothing in this Policy limits any mandatory rights that apply where a shipment is not delivered within a legally required period.
7. MISSING, DAMAGED OR INCOMPLETE ORDERS
If your order arrives damaged, appears to be missing an item, or does not arrive within the applicable delivery timeframe, please contact us at:
support@aerodivinity.com
Please include your order number and any relevant information available to you.
For damaged deliveries, photographs of the Product and, where relevant, the external packaging and shipping label may be requested.
Where an order is shipped in multiple packages, the packages may arrive separately and may have separate tracking information.
If tracking shows that a shipment was delivered but you cannot locate it, please first check the delivery location, building management, mailroom, parcel locker or other relevant collection point where applicable. Where appropriate, allow a short period for the carrier's delivery scan to update before contacting us.
8. ADDRESS ACCURACY AND FAILED DELIVERIES
Customers are responsible for providing a complete and accurate delivery address when placing an order, including any apartment, unit, postal code or other information required for successful delivery.
Please review your shipping information carefully before completing your purchase.
Address changes may only be possible during the applicable period before an order reaches a stage where changes are no longer supported.
If an order cannot be delivered because of incorrect or incomplete address information provided by the customer, failure to collect the shipment, refusal of delivery, or another circumstance attributable to the customer, any additional costs associated with reshipment will be the customer’s responsibility where permitted by applicable law.
Where reshipment is available, any applicable reshipment costs must be settled before a replacement shipment is arranged.
If a shipment is returned to the applicable fulfillment facility, the available options will depend on the circumstances of the shipment and the applicable order-support process.
Customers should contact us before taking any action concerning a returned or undelivered shipment.
Delivery addresses must be valid and supported by the applicable carrier and destination. The availability of PO Boxes, parcel lockers, pickup points and other alternative delivery addresses may vary depending on the carrier and destination.
Nothing in this section limits any mandatory consumer rights concerning non-delivery.
9. INTERNATIONAL SHIPPING
International orders may pass through customs or other border-clearance procedures.
Transit times can therefore vary significantly between destinations.
Customers are responsible for providing accurate information required for delivery and, where applicable, complying with destination-country import requirements.
Shipping availability and delivery arrangements may change depending on the destination and applicable carrier or fulfillment network.
10. CONTACT
For shipping and delivery enquiries, please contact:
support@aerodivinity.com
Please include your order number whenever contacting us about an existing shipment.
Nothing in this Shipping Policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.